All Systems Operational
Web services   ? Operational
Mail services   ? Operational
Web applications   ? Operational
Domain services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2018
Completed - The scheduled maintenance has been completed.
Jul 20, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:55 CEST
Scheduled - We are moving the web server WS8 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 20, 13:50 CEST
Completed - The scheduled maintenance has been completed.
Jul 20, 13:48 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:41 CEST
Scheduled - We are moving the web server WSB15 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 20, 13:38 CEST
Completed - The scheduled maintenance has been completed.
Jul 20, 13:36 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:30 CEST
Scheduled - We are moving the web server WS62 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 20, 13:27 CEST
Completed - The scheduled maintenance has been completed.
Jul 20, 12:06 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 12:00 CEST
Scheduled - We are moving the web server WS47 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 20, 11:59 CEST
Jul 19, 2018
Completed - The scheduled maintenance has been completed.
Jul 19, 13:54 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 13:46 CEST
Scheduled - We are moving the web server WS17 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 19, 13:45 CEST
Completed - The scheduled maintenance has been completed.
Jul 19, 13:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 13:30 CEST
Scheduled - We are moving the web server WS6 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 19, 13:28 CEST
Completed - The scheduled maintenance has been completed.
Jul 19, 13:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 13:10 CEST
Scheduled - We are moving the web server WSB25 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 19, 13:05 CEST
Completed - The scheduled maintenance has been completed.
Jul 19, 12:52 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 12:40 CEST
Scheduled - We are moving the web server WS49 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 19, 12:36 CEST
Completed - The scheduled maintenance has been completed.
Jul 19, 00:53 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 20:00 CEST
Scheduled - We need to perform an emergency network upgrade following the incident during the weekend. We need to move equipment in our primary datacenter and to do this we need to upgrade redundant switch equipment.

As a part of this process, we'll start the upgrade at 22.00 CEST on June 18th, and continue with the movement process through 04.00. As the switch setup is redundant we don't expect any downtime during the planned work. We're sorry about the short notice, but have to act after the incident in the weekend to ensure stable performance and operations going forward.
Jul 18, 12:28 CEST
Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 22:07 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:01 CEST
Scheduled - We need to restart a number of servers as a part of a software upgrade on Wednesday, July 18th, at 22:00 CEST. There is a slight risk that customers will experience issues logging into their mail account for about a minute per email server. Emails will still be received normally; it's just regular IMAP/POP3/SMTP logins that are affected.
Jul 18, 12:39 CEST
Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018
Resolved - This incident has been resolved.
Jul 15, 11:14 CEST
Investigating - We currently have problems in our Web mail to attach a ​file on outgoing emails. We are currently looking at the problem.
Jul 15, 10:23 CEST
Jul 14, 2018
Resolved - The last servers are now up and running.
Jul 14, 20:21 CEST
Update - All services except the mail server MAIL12 is up and running again.
Jul 14, 20:12 CEST
Update - All services are up again, except for delivery of incoming emails. Emails are being temporarily stored on our email gateways and will be delivered once the issue has been resolved.
Jul 14, 19:58 CEST
Update - MAIL15 is now online.
Jul 14, 17:59 CEST
Update - The database server MYDB23 is now online.
Jul 14, 17:58 CEST
Update - Most systems are online after the outage but we are still experiencing issues with some servers. The affected servers are:
- WSP1 (web server)
- MYDB23 (database server)
- MAIL15 (mail server)
- MAIL2 (mail server, only affects POP3 connectivity)
- The surftown web mail
Jul 14, 17:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 15:19 CEST
Update - We have technicians on-site in our data centre in order to localize the issue.
Jul 14, 15:02 CEST
Investigating - We are experiencing an issue causing large outages on our internal network. We are investigating the issue and will update our status page as soon as we know more.
Jul 14, 14:30 CEST
Jul 13, 2018
Completed - The scheduled maintenance has been completed.
Jul 13, 16:09 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 15:50 CEST
Scheduled - We are moving the web server WS54 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 13, 15:49 CEST
Completed - The scheduled maintenance has been completed.
Jul 13, 15:07 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 15:00 CEST
Scheduled - We are moving the web server WS16 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 13, 14:57 CEST
Completed - The maintenance has been put on hold due to an issue with the transfer.
Jul 13, 14:13 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 13:30 CEST
Scheduled - We are moving the web server WS54 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 13, 13:25 CEST
Completed - The scheduled maintenance has been completed.
Jul 13, 13:17 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 13:10 CEST
Scheduled - We are moving the web server WS13 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 13, 13:07 CEST
Completed - The scheduled maintenance has been completed.
Jul 13, 11:36 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 11:15 CEST
Scheduled - We are moving the web server WS63 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 13, 11:11 CEST
Completed - The scheduled maintenance has been completed.
Jul 13, 09:17 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 09:10 CEST
Scheduled - We are moving the web server WS45 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 13, 09:07 CEST
Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 16:13 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 16:05 CEST
Scheduled - We are moving the web server WSB14 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 12, 16:04 CEST
Completed - The scheduled maintenance has been completed.
Jul 12, 16:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 15:55 CEST
Scheduled - We are moving the web server WS1 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 12, 15:53 CEST
Completed - The scheduled maintenance has been completed.
Jul 12, 14:44 CEST
Update - The transfer is taking longer than expected due to the large amount of data involved. We expect the server is up again at 14:40 CEST.
Jul 12, 14:13 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 13:20 CEST
Scheduled - We are moving the web server WS40 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 12, 13:18 CEST
Completed - The scheduled maintenance has been completed.
Jul 12, 13:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 13:05 CEST
Scheduled - We are moving the web server WS24 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 12, 13:02 CEST
Completed - The maintenance unfortunately has to be put on hold for now, due to an issue during the transfer.
Jul 12, 12:56 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 12:35 CEST
Scheduled - We are moving the web server WSB14 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 12, 12:34 CEST
Completed - The scheduled maintenance has been completed.
Jul 12, 12:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 12:16 CEST
Scheduled - We are moving the web server WS65 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 12, 12:11 CEST
Completed - The scheduled maintenance has been completed.
Jul 12, 08:42 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 08:30 CEST
Scheduled - We will be performing maintenance on some of our back-end systems on July 12th at 08:30 CEST. During this maintenance window, all incoming mail services will be stopped for about 15 minutes.
Jul 11, 15:05 CEST
Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 14:41 CEST
Update - WS11 is now online.
Jul 11, 14:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 14:15 CEST
Scheduled - We are moving the web servers WS11 and WS67 to new storage servers. We expect up to 1 hour of downtime per server during the transfers.
Jul 11, 14:12 CEST
Completed - The scheduled maintenance has been completed.
Jul 11, 14:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 13:50 CEST
Scheduled - We are moving the web servers WS15 and WS21 to a new storage server. We expect up to one hour of downtime per server during the transfers.
Jul 11, 13:48 CEST
Resolved - This incident has been resolved.
Jul 11, 13:15 CEST
Identified - The issue has been identified and we are implementing a solution. We expect the issue to be resolved within 15 minutes.
Jul 11, 13:11 CEST
Investigating - We are experiencing an issue causing incoming emails to be deferred. We are investigating the issue.
Jul 11, 13:00 CEST
Completed - The scheduled maintenance has been completed.
Jul 11, 12:31 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 12:25 CEST
Scheduled - We are moving WS66 to a new storage server. We expect up to 1 hour of downtime during the move.
Jul 11, 12:19 CEST
Completed - The scheduled maintenance has been completed.
Jul 11, 10:57 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:51 CEST
Scheduled - We are moving the web server WSB28 to a new web server. We expect up to 1 hour of downtime during the transfer.
Jul 11, 10:50 CEST
Jul 10, 2018
Completed - The scheduled maintenance has been completed.
Jul 10, 13:52 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 13:20 CEST
Scheduled - We are moving the web server WS22 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 10, 13:19 CEST
Completed - The scheduled maintenance has been completed.
Jul 10, 13:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 12:15 CEST
Scheduled - We are moving the web server WS32 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 10, 12:14 CEST
Completed - The scheduled maintenance has been completed.
Jul 10, 12:09 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 11:55 CEST
Scheduled - We are moving the web server WS36 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 10, 11:51 CEST
Completed - The scheduled maintenance has been completed.
Jul 10, 08:54 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 08:46 CEST
Scheduled - We are moving the web server WS42 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 10, 08:39 CEST
Completed - The scheduled maintenance has been completed.
Jul 10, 07:25 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 CEST
Scheduled - We are moving the database servers MYDBB6 and MYDBB7 to a new virtualization platform on Tuesday, July 10th at 06:00 CEST. We expect up to 30 minutes of downtime for each server.
Jul 9, 13:15 CEST
Completed - The scheduled maintenance has been completed.
Jul 10, 07:24 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 CEST
Scheduled - We will be performing maintenance on several back-end systems related to incoming email on Tuesday, July 10th, at 06:00 CEST. We expect about two hours of downtime.

During the maintenance, it will not be possible to log into the regular email service with POP3, IMAP, or through our web mail, nor will it be possible to send emails. Incoming emails received during the maintenance window will be queued and then delivered once the maintenance has been completed.
Jul 9, 13:18 CEST
Jul 9, 2018
Completed - The scheduled maintenance has been completed.
Jul 9, 16:27 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 16:16 CEST
Scheduled - We are moving the web server WS18 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 9, 16:11 CEST
Completed - The scheduled maintenance has been completed.
Jul 9, 14:31 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 14:20 CEST
Scheduled - We are moving the web server WS26 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 9, 14:17 CEST
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Completed - The scheduled maintenance has been completed.
Jul 6, 16:46 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 16:00 CEST
Scheduled - We are moving the web server WS34 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 6, 15:57 CEST
Resolved - This incident has been resolved.
Jul 6, 16:11 CEST
Investigating - Due to an issue on mydbb6 and mydbb9, the websites using this database server can be temporarily unreachable or error generating. Our technicians are working on a solution.
Jul 6, 15:54 CEST
Completed - The scheduled maintenance has been completed.
Jul 6, 14:35 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 14:21 CEST
Scheduled - We will move the web server WS10 to a new storage server. We expect up to one hour of downtime during the transfer.
Jul 6, 14:17 CEST
Completed - The scheduled maintenance has been completed.
Jul 6, 10:53 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 10:45 CEST
Scheduled - We will move the web server WS44 to a new storage server. We expect up to 1 hour of downtime during the transfer.
Jul 6, 10:41 CEST